Delivery
We deliver once a week, every Saturday, and currently within Kuala Lumpur only. If your postcode is outside our delivery area, checkout will tell you before you pay.
Orders close at 3:00 PM every Saturday. Anything ordered after that goes out on the following Saturday.
Our fruit falls naturally — we never pick it green. It comes down the hill and is weighed the same night, then opened and packed on Saturday and delivered that evening. Because of this we cannot promise an exact delivery time. We will message you on WhatsApp when your order is on its way.
Cancelling an order
You can cancel any time before the Saturday 3:00 PM cut-off and we will refund you in full.
After the cut-off, fruit has already been set aside for your order, so it can no longer be cancelled.
Returns and refunds
Durian is fresh produce, and a fruit cannot be sold again once it has been opened. We do not accept returns or refunds.
If your order arrives with damaged packaging, or is clearly not what you ordered, please send us photos on WhatsApp within 24 hours of delivery. We will look at it case by case and put it right.
Please open and check your order as soon as it arrives. After 24 hours we are no longer able to verify the condition it was delivered in.
Contact
WhatsApp: +60 17-310 8857 — this is the fastest way to reach us, and the only way we handle delivery problems.